Page Comparison

Info

Rich Filters::Service Management Dashboards is an extension of of the Rich Filters for Jira for Jira Dashboards app. This extension adds functionality specific to Jira Service Management on top of to the existing rich filters. If you are not already familiar with the rich filters, you should first have a look at the Please check the Rich Filters for Jira Dashboards documentation before you proceed.

This page extends The Rich Filter Smart Counter Gadget page from the Rich Filters for Jira Dashboards documentation. If you're not sure how the Rich Filter Smart Counter gadget works, you should check that page first.

Rich Filters::Service Management Dashboards provides provide new options for the Rich Filter Smart Counters gadget. You can now display values based on Service Management SLA fields: SLA Completed, SLA Met, SLA Breached, and SLA Average.Image Removed

...

In order to configure these new features, the gadget provides new setting options:

Setting

New options – description

Values

New values based on the Service Management SLA fields are available. For each SLA field, the available options are:

Completed – returns only the issues for which the SLA is completed
Met – returns the issues for which the SLA is completed and met
Breached – return the issues for which the SLA is completed and breached
Average – displays the average completion time for the issues

which

that have the SLA completed

In all the cases, only the issues with the SLA completed are

taken into account

considered, and only the last cycle is included in any computation.

Image Removed

Image Added
Values	The

field

field Satisfaction

and

and custom values based on satisfaction can be used as values.

Users are able to

You can display average, min, or max values based on customer satisfaction.

Versions Compared

Old Version 4

New Version 5

Key