Overview
Internal comments are a standard part of the support process. Learn how to add internal comments and options you have for defaults and configuration here.
Use 🔒 as your message prefix to add an internal comment.
You can set your default comment mode to be internal or external.
Users who are not agents cannot view internal comments.
We do not show our internal comments in Jira / JSMto users in Slack in support channels.
Prerequisites
You must invite the bot to your channel to use this feature.
On this page:
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Note |
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You must invite the bot to your channel to use this feature. |