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Overview

Docs+ simplifies the process of obtaining support for every member of your team.

  • Users can connect to existing accounts or create new accounts.

  • The user's Slack email is used to find a matching Atlassian user.

  • Atlassian users are licensed Confluence users.

On this page:

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Set up

  1. Log in to Slack.

  2. Navigate to the Apps section.

  3. Click on the Docs+ app.

Image of docs plus app in the apps section of Slack

How it works

  1. The user's Slack email is compared to those in Confluence and Jira Service Management.

  2. If a match is found the user is asked to confirm their account.

  3. If no match is found the user can create a new account.

  4. Users can search for a different email address if needed.

Existing Confluence User

If an existing account matches the email address, the user is prompted to confirm their account and proceed.

No Match Found (New Customer)

If no Confluence account matches the email address, the user can create a new account or search based on a different email address. 

After the user clicks the button Submit a new customer account is registered and connected to the user in Slack.  This user can now submit requests via Slack.